FAQ
We want to make the booking experience as easy as possible. We have compiled your questions and we have answered your most common requests!
How to get here
So uhhh, how do I get to Banff?
Easy peasy! First off you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive the highway to Banff. If you don’t want to hire a car, we recommend either the Banff Airporter or Brewsters Transport! We have compiled more information regarding transport here! www.banffredcarpet.com/location
What is the Pet Policy?
We are pet friendly! Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our pet fees apply which is $30 per pet, per night plus tax!
Our pet policy can be found online
Is the water safe to drink in Banff?
All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottles!
More details can be found on the Town of Banff website: banff.ca/Drinking-Water
Checking In Process
There is no front desk staff at the Red Carpet Inn. To check-in or ask for assistance, head next door to Irwin’s Mountain Inn and they will be able to help you!
Hot Tub Hours
What time is your hot tub open?
Our indoor hot tub is open from 9am – 9pm every day!
Cancel/Modify 3rd Party Booking
I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?
Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.
Travelling in Banff
Is there a local bus so I can get around without driving?
Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Roam Lines. If you want to see their list of services, please check out their website: roamtransit.com
Is there parking available onsite?
We have both outdoor parking as well as a small parkade for indoor parking spaces. But please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town.
How tall is the parking garage?
The height of the parkade is 5′ 10″.
What would you recommend for Breakfast?
What do you recommend for breakfast?
For an excellent Breakfast, Pacini is just a short walk down Banff Avenue If you want a great variety of options and phenomenal Italian style coffee, then look no further.
How to get to Banff
First off you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive the highway to Banff. If you don’t want to hire a car, we recommend either the Banff Airporter or Brewsters Transport!
What is the cancellation policy?
To avoid penalty of first night room rate plus taxes, reservations must be cancelled by 4:00 pm MST, three days prior to arrival. Cancellations made after 4:00 pm MST or no-shows are subject to the first night room rate plus taxes.